Breaking a phone & laptop is enough of a drama, picking a reputable repairer can be just as much of an issue. Questions like is my data safe? Is my privacy a concern? What happens if they break my device, do they cover liability?
In recent times we have read about horror stories. Some of these stories include having personal data copied from phones, rique images leaked online or the repairer seemingly dropping off the face of the earth with the customer’s device.
Repairer posts risque images of customer to said customers personal Facebook:
Locally, an Auckland repairer caused further damaging to an iPhone and then avoiding all contact & liability, read the customer story below.
Getting a repair done doesn’t need to be this stressful. Pick a repairer who has been in business for at least 5 years, has excellent reviews and who has clear warranty, liability & data security policies.
For example our data policies offer 3 options for access to the device for testing.
- No sensitive data – provide us with the passcode so we can complete a full function quality control test post repair.
- Sensitive data – do not provide us with the passcode and we will test the device in front of you at collection.
- Backup & reset device so we can test from factory settings
You can read more on our data security policies here https://smashedit.co.nz/data-security/.