Breaking a phone & laptop is enough of a drama, picking a reputable repairer can be just as much of an issue. Questions like is my data safe? is my privacy a concern? What happens if they break my device?
In recent times we have read about various issues, including having personal data copied from phones, private images leaked online or the repairer ghosting a customer and not returning a device.
Locally, an Auckland repairer caused further damaging to an iPhone and then avoided all contact & liability, we are unsure if any data was recoverable, read the customers story below;
Getting a repair done doesn’t need to be this stressful. Pick a repairer who has been in business for at least 5 years, has decent reviews and outlines clear warranty, liability & data security policies.
If your device has sensitive corporate or personal data we recommend a backup & reset to factory settings so the device can be fully tested post repair.
You can read more on our data security policies here https://smashedit.co.nz/data-security/