Mail in Repair
1. Get A Quote / Book A Repair
Use the quote form here or call us to get a price, then book the repair here
2. Mail In
Use any post shop or courier to send us your damaged phone or tablet
SMASHED IT
95 Hurstmere Rd, Takapuna,
Auckland, 0622
or
request a self-addressed courier bag, the fee for this is $10 and needs to be paid in advance here
3. Pay Online
Pay the quote here https://payment.smashedit.co.nz.
A receipt is emailed on payment success.
4. Tracking & Delivery
Tracking details will be emailed, we use overnight signed for CourierPost.
Return courier is free of charge.
Get A Price
We’ll respond with a price within hours, or call 0800 U SMASH for an instant quote.
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FAQ
We strive to deliver four key fundamentals:
1. The use of the highest quality original parts
2. Trained & skilled technicians (min 2 year exp)
4. An express serviceInvesting significant amounts of time & money into quality control, communication and research gives us confidence that we are offering the best possible service.
All iPhone repairs are backed by a 4 month warranty. Should an issue arise post repair we cover the courier both ways.
From the South Island:
Queenstown > Wanaka > Greymouth > Hokitki > Ashburton > Timaru > Balclutha > Westport > Nelson
If you send it on a Monday, we receive it Tuesday, repair it, dispatch it back on a courier same day, and you receive it Wednesday.
RD Takes Longer
Complicated issue like liquid damage will also take longer.
We only procure original parts. In our experience copy or aftermarket parts are too fragile and causes too many issues either on the courier or during the warranty period thus it is in our best interest to use the highest quality parts.
99 / 100 – NO. Some repairs require a firmware reinstall which deletes all data, but we will advise if this is required before going ahead.
Although we take full liability for your iPhone, we do not take liability for data, so if possible please backup your device prior to repair.
