Data Security

All our workstations are under CCTV surveillance, any customer may request footage of their repair, which will be provided within 48 hours and should be requested within 7 days.

No device data is retained or passed onto third parties.

We don’t require your passcode to complete most repairs.

iPhone:

We asked that assistive touch is activated and the camera is not disabled from the lock menu. See our video here for more info.

Mac / PC / Surface:

We ask that a guest account is active.

iPad: 

We ask you do a full backup and reset to factory settings so we can run full access testing.

If you provide us with your passcode for phones we will access: 

  • Phone / Call app (test phone call, mic, speakers, sensors)
  • Camera (test cameras, we don’t access photos or gallery)
  • Settings (test calibrations & network signals)
  • Buttons, WIFI & USB charging amperage,
  • We will not open any other apps or data.

For Mac & PC we do not need a passcode just an active guest account.