All our workstations are under CCTV surveillance, any customer may request footage of their repair, which will be provided within 48 hours and should be requested within 7 days.
No device data is retained or passed onto third parties.
We don’t require your passcode to complete most repairs.
iPhone:
We asked that assistive touch is activated and the camera is not disabled from the lock menu. See our video here for more info.
Mac / PC / Surface:
We ask that a guest account is active.
iPad:
We ask you do a full backup and reset to factory settings so we can run full access testing.
If you provide us with your passcode for phones we will access:
- Phone / Call app (test phone call, mic, speakers, sensors)
- Camera (test cameras, we don’t access photos or gallery)
- Settings (test calibrations & network signals)
- Buttons, WIFI & USB charging amperage,
- We will not open any other apps or data.
For Mac & PC we do not need a passcode just an active guest account.