All our workstations are under CCTV surveillance, any customer may request footage of their repair, which will be provided within 48 hours and should be requested within 7 days.
No device data is retained or passed onto third parties.
We don’t require your passcode to complete most repairs.
We asked that assistive touch is activated and the camera is not disabled from the lock menu. See our video here for more info.
Mac / PC / Surface:
We ask that a guest account is active.
We ask you do a full backup and reset to factory settings so we can run full access testing.
If you provide us with your passcode for phones we will access:
- Phone / Call app (test phone call, mic, speakers, sensors)
- Camera (test cameras, we don’t access photos or gallery)
- Settings (test calibrations & network signals)
- Buttons, WIFI & USB charging amperage,
- We will not open any other apps or data.
For Mac & PC we do not need a passcode just an active guest account.