Terms & Conditions

Data Security:

See here for our protocols.

 

Warranty Periods:

Battery replacements are guaranteed for 12 months

Apple MacBook, iMac, PC & Surface Pro repairs are guaranteed for 6 months

Screen repairs are guaranteed for 6 months 

Aftermarket iPhone (copy) screen repairs are guaranteed for 2 months

Liquid damage, micro soldering & glass only repairs are guaranteed for 30 days

 

Warranty Limitations:

We do not warranty issues on a device outside of the repaired function

Multiple warranty claims for the same issue will be defined as environmental / user error.

All warranty claims must be brought back to us or posted in for assessment and we require up to 2 business days to correct the issue.

 

Minimum Charges:

When we open a device with a labour time longer than 30 mins we have a minimum charge of $50 incl GST.

 

Loan Devices:

We do not profit off loan devices, these are provided complimentary, therefore we have charge for loss or damage to a maximum of:

  • $150 iPhone or Android 
  • $500 MacBook 
  • $400 Surface Pro

Devices returned as iCloud / Google locked are billed at full cost.

Quotes:

Quotes are valid for 7 days.

Repair Liability:

Upon acceptance of a device, liability is assumed to the value of an exact item based on condition & age.

We do not take liability for a device’s function if it is presented to us non-functional.

We do not take responsibility for cases or screen guards.

Although we take every precaution to keep data, we request that all customers back up their data as we cannot get insurance for customer data loss.

Any visible damage outside of wear and tear on a device, which was not present at the time of repair, will void the warranty. This includes any cracks on the glass or LCD.

We take no liability for water damage on a device after it has been repaired

Devices submitted for repair that are not paid for within 30 days will be disposed of or sold to cover our costs.

When you retain our services you agree that the work will void the manufactures warranty.

Part Quality:

Some manufacturers will not sell us replacement parts in NZ, to offer the highest quality parts we must procure these parts via parallel channels, this may include parts stripped from new devices (original new) or original materials sourced from the manufactures and then assembled by a third party (OEM).

Legal:

Brand names, logos and trademarks used herein remain the property of their respective owners. This site, which includes firms or their logos, is not intended to imply any endorsement or direct affiliation with the respected brand.

All offers on our website and subsequent media are intended as an invitation to treat, a contract to supply parts and services is only binding upon receipt of full payment.

Accessories Sales:

All accessories are provided with a 30 day warranty but are subject to wear & tear under consumer law.

All accessories sales are final, we do not issue refunds but do accept swaps or store credit.