All our workstations are under CCTV surveillance, any customer may request footage of their repair, which will be provided within 48 hours.
We do not need your passcode to complete repairs, although it does help us to do a full quality control check.
If you choose not to provide your passcode we recommend a full backup and restore to factory settings so we can do a full quality control check.
If you provide us with your passcode we may (depending on the device) open the call / phone app to make a test call (toll free 0800), camera app, voice memos to test the mics and speakers, safari (youtube) to test audio & graphics & settings to check ambient / back-light. We will not open any other apps.
Battery replacements are guaranteed for 12 months
Apple MacBook, iMac, PC & Surface Pro repairs are guaranteed for 6 months
Screen repairs are guaranteed for 6 months
Aftermarket iPhone (copy) screen repairs are guaranteed for 2 months
Liquid damage, micro soldering & glass only repairs are guaranteed for 30 days
We do not warranty issues on a device outside of the repaired function
Multiple warranty claims for the same issue will be defined as environmental / user error.
All warranty claims must be brought back to us or posted in for assessment and we require up to 2 business days to correct the issue.
When we open a device with a labour time longer than 30 mins we have a minimum charge of $50 incl GST.
If a loan phone is damaged then the maximum liability is $150 for phones & $350 (2013 or older) or $600 (2013 or newer) for MacBooks. If the cost of the repair is less than the max liability then the lower amount will be charged.
Devices returned as iCloud / Google locked are billed at full liability.
Quotes are valid for 7 days.
Upon acceptance of a device, liability is assumed to the value of an exact item based on condition & age.
We do not take liability for a device’s function if it is presented to us non-functional.
We do not take responsibility for cases or screen guards.
Although we take every precaution to keep data, we request that all customers back up their data as we cannot get insurance for customer data loss.
Any visible damage outside of wear and tear on a device, which was not present at the time of repair, will void the warranty. This includes any cracks on the glass or LCD.
We take no liability for water damage on a device after it has been repaired
Devices submitted for repair that are not paid for within 30 days will be disposed of or sold to cover our costs.
When you retain our services you agree that the work will void the manufactures warranty.
Some manufacturers will not sell us replacement parts in NZ, to offer the highest quality parts we must procure these parts via parallel channels, this may include parts stripped from new devices (original new) or original materials sourced from the manufactures and then assembled by a third party (OEM).
Brand names, logos and trademarks used herein remain the property of their respective owners. This site, which includes firms or their logos, is not intended to imply any endorsement or direct affiliation with the respected brand.
All offers on our website and subsequent media are intended as an invitation to treat, a contract to supply parts and services is only binding upon receipt of full payment.
All accessories are provided with a 30 day warranty but are subject to wear & tear under consumer law.
All accessories sales are final, we do not issue refunds but do accept swaps or store credit.