General

SMASHED IT is a division of SMASHED IT NZ LIMITED. Any reference made on this website to “SMASHED IT” refers also to SMASHED IT NZ LIMITED. The terms “SMASHED IT”, “smashedit.co.nz”, and “smashed it” are used interchangeably. The terms “you”, “your”, and “customer” has its general meaning, and also applies to any visitors of the site smashedit.co.nz, as well as any persons submitting a device for observation/repair at SMASHED IT, including the owner of said device(s).

All repairs are excluding GST. (Prices on this website are excluding GST.)

Privacy Policy

Our Privacy Policy is maintained on a separate page. Please see our Privacy Policy for full details on how we collect, use, and protect your personal information.

Electronic Communications

When you visit SMASHED IT or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Consumer Guarantees Act 1993

Nothing in the Terms & Conditions is intended to have the effect of contracting out of the Consumer Guarantees Act 1993 (“the Act”) except to the extent permitted by the Act and the Terms & Conditions are to be modified to the extent necessary to give effect to that intention. Where the Act applies to these Terms & Conditions: if the products are acquired by you for business purposes, you agree that the Act does not apply; and if the products are not acquired by you for business purposes, we reserve the right to replace any Products which fail to comply with any guarantee contained in the Act. You acknowledge that we do not provide any Express Guarantees (as defined in the Consumer Guarantees Act 1993) other than those expressly confirmed by us in writing.

Applicable Law

By visiting smashedit.co.nz, you agree that the laws of New Zealand, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and SMASHED IT / SMASHED IT NZ LIMITED or its associates.

Risk of Loss

All devices and items shipped from SMASHED IT to you are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes on to you upon our delivery to the carrier.

Disclaimer of Warranties and Liability

SITE IS PROVIDED BY SMASHED IT ON AN “AS IS” AND “AS AVAILABLE” BASIS. SMASHED IT MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SMASHED IT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

Warranty

Devices found to be liquid/sand/tobacco contaminated or misused may, at the discretion of the repairer, be excluded from all warranties. The customer is responsible for all data stored on their devices. PLEASE BACKUP YOUR DATA prior to sending the device for repair. An assessment fee of $85 incl. GST will be payable if the device is found either not covered by warranty, or excluded from warranty due to user error.

Unless otherwise specified, all repairs carry a 3 months M/D parts warranty from the date of collection. Where the product has a balance of a new warranty remaining, the greater of 1 month or the balance of the new warranty applies. Service warranty on the repair is performed to address the specific fault stated. Any previously undiagnosed or subsequent faults are not covered by the warranty, and will be handled as separate repairs. We will meet all obligations under the Consumer Guarantees Act 1993.

• Upon acceptance of a device, liability is assumed to the value of an exact item based on condition and age.
• We do not take liability for a device’s function if it is presented to us as non-functional.
• We do not take responsibility for cases or screen protectors.
• While we take all reasonable precautions to protect customer data, customers are responsible for backing up their own data before any repair or service is carried out. We are unable to guarantee against data loss and accept no liability for any loss of data, as such losses are not covered by our insurance.
• Any visible damage outside of wear and tear on a device, which was not present at the time of repair, will void the warranty. This includes any cracks on the glass or LCD.
• We take no liability for liquid damage on a device after it has been repaired.
• Devices submitted for repair that are not paid for within 60 days will be disposed of or sold to cover our costs.
• When you use our services, you agree that the work will void the manufacturer’s warranty.
• Subsequent issues post-repair can be complex and may require 1 to 3 business days for resolution.
• All warranty claims must be brought back to us for assessment. Any diagnostic performed elsewhere will void the warranty.
• Refunds will only be issued if the repair does not remedy the original issue and we are able to remove our parts. Due to safety and e-Waste protocols, we cannot reinstall the original part.
• Cases and Accessories: These are a wear and tear item and no warranty is provided outside of defects or as otherwise stated under the CGA.

Quotes and Timeframes

Quotes are valid for 7 days.

Although we try to meet our time frames for repairs, issues do crop up when damaged electronics are opened. We cannot foresee these issues and extra time may be required, including ordering additional parts from overseas.

Loan Devices

We do not profit off loan devices — these are provided complimentary. Therefore, we have charges for loss or damage to a maximum of:

• $250 iPhone or Android
• $500 MacBook

Devices returned as iCloud / Google locked are billed at full cost.

Phone Security or PIN Unlock Disclaimer

All phone data and settings will be erased for this procedure. This is NOT REVERSIBLE. The customer is thereby advised to back up all data and settings before this procedure.

This procedure will allow access to normal device functions. It does not cover any existing faults, known or unknown.

If the customer’s device is found to be iCloud / Google / Samsung locked or blacklisted (meaning the phone is reported as lost or stolen and subsequently barred on New Zealand mobile networks), the customer is still liable to pay the unlocking fee.

Liquid Damaged Device Disclaimer

There is NO WARRANTY on any liquid damaged repairs due to the nature of the repair. Even if the device appears to be working before the repair, there will be corrosion within the device, which can result in a short circuit while the device is being cleaned and flushed, or at any time thereafter. A short circuit will result in hardware or software failure, and resulting loss of data/settings and functionality. This is a common problem related to internal corrosion and not a procedure fault.

Device manufacturers refuse to repair liquid damaged devices due to the nature of the repair. The Customer is hereby warned that there is a substantial failure rate. SMASHED IT NZ LIMITED accepts no responsibility for this failure rate, and will only attempt a liquid damaged device repair upon the customer understanding the risk of failure and agreeing to assume all risk.

The inspection fee charged is non-refundable regardless of whether the device is repaired or not. This reflects the time investment by our technicians in attempting to repair the device. If the device can be repaired, the inspection fee will be deducted from the service charge. We reserve the right to requote as there is no telling which components need to be replaced before a thorough inspection, or due to the failure rate in this nature of repair.

Parts that are replaced during the repair come with a 3 month manufacturer’s warranty only for manufacturer defects. This warranty does not cover improper use by the Customer. This warranty is also invalidated if the device is taken apart by an unauthorised service centre or other unauthorised persons.

Device Collection & Disposal Policy

Customers will be notified once their device is ready for collection or if no further action is to be taken.

All devices must be collected within 60 days of notification. This applies to:

• Completed repairs
• Unrepaired or declined repairs
• Devices left for diagnostics

If a device is not collected within this 60-day period, SMASHED IT reserves the right to treat the device as abandoned.

An effort will be made to contact the customer when the disposal deadline is approaching, typically approximately 7 days prior to the 60-day expiry, using the contact details provided at the time of booking or drop-off. However, it remains the customer’s responsibility to ensure their contact details are accurate, and to arrange timely collection.

In cases where the device is not collected within the required timeframe:

• The device may be disposed of, recycled, or otherwise handled at our discretion.
• Any data remaining on the device may be permanently destroyed.
• Any payments made (including deposits or diagnostic fees) are non-refundable.

SMASHED IT accepts no responsibility for any loss of devices or data after the 60-day period has expired. It is the customer’s responsibility to ensure their contact details are correct and to arrange timely collection of their device.

Touch Screen / Glass-Only Replacement Disclaimer

When repairing the touch screen / glass on a device, there is a chance that the LCD can be damaged. This will result in the need to replace the entire LCD which will cost more. SMASHED IT NZ LIMITED will only attempt this type of repair if the customer understands and agrees to undertake the risk involved. We cannot perform the repair otherwise, as we are unable to accept any liability for damage to the LCD.

While we use new water resistant seals, we do not guarantee against water damage due to possible frame / body damage and other seal degradation.

During the repair, touch or OLED may be damaged due to shattered glass pressing on the screen. In this case, we do not take liability for the screen and you may decline to proceed with the repair (no cost) or upgrade to a full screen replacement.

There is a small chance the screen may de-bond from the frame in the first month. Please do not use the device and bring it back to us ASAP so we can apply a new seal under warranty. Our liability covers the glass and bonding only. If the screen starts to separate and is continued to be used, further damage could result which we cannot cover.

As the touch sensor sits directly under the glass, we cannot determine how the touch function will work until we remove the smashed glass. More glass shattering poses greater risk. If the touch degrades during or within 3 months of repair you can choose to have the full display replaced for the difference in cost of glass only vs full display repair.

If you are dropping off this device on behalf of the owner, you acknowledge that the owner has understood and agreed to the above glass-only repair terms and conditions. We accept no liability for any issues resulting from miscommunication between the device owner and the person acting on their behalf.

Quality Control, Passcode / Password Policy & Testing Access

SMASHED IT requires quality control testing to be performed before, during, and after all repair and diagnostic services to ensure devices function correctly and that all reported and potential faults are properly identified and resolved.

Passcode / Password Access Requirements

To properly test devices, SMASHED IT may require access to the device while it is in our possession. This may include requesting a passcode, PIN, password, or other login credentials.

If you choose to provide your passcode or password, it will only be used for testing purposes, including:

• Phone and calling functions (test calls, microphone, speaker, sensors)
• Camera testing (we do not access personal photos or gallery content)
• Settings and system functions (calibration, network signal testing)
• Buttons, Wi-Fi functionality, and USB charging / power draw testing

We do not access personal files, messages, photos, or unrelated apps / data during testing.

If You Choose Not to Provide a Passcode / Password

If a customer is unable or unwilling to provide a device passcode or password, the repair may still proceed. However:

• Full quality control testing may be limited or not possible.
• The device may be returned without complete functional verification.
• SMASHED IT staff will not spend additional time attempting to troubleshoot issues without proper access.
• Any issues that arise after collection, which could reasonably have been identified or prevented during proper testing at the time of repair, will incur a labour surcharge of $85.00 for diagnosis and corrective work.

Post-Repair Assessment & Access Requirements

Where a post-repair issue is reported, and the device was previously restricted by lack of access credentials:

• The customer must provide the passcode / password for assessment purposes, or
• The device must be supplied in a fully accessible state to allow proper troubleshooting.

Without access, SMASHED IT may be unable to complete a proper post-repair diagnosis.

Customer Alternative Option (Factory Reset)

If the customer does not wish to provide access credentials, they may alternatively:

• Perform a full backup of their device.
• Factory reset the device.
• Provide the device to SMASHED IT in a clean, factory-restored state.

This ensures technicians can fully test hardware and software functionality during post-repair assessment without restriction.

Queries

If you are unsure about these Terms & Conditions, please contact one of our support staff from the contact page on the top menu, or email us at info@smashedit.co.nz.