Repairs are guaranteed for 4 months for original part repairs.
Repairs are guaranteed for 2 months for aftermarket part repairs.
We do not warranty issues on a device outside of the scope of the initial repair.
Multiple warranty claims for the same issue will be defined as user error, however we will access and may fix the issue at our discretion.
All warranty claims must be brought back to us or posted in for assessment and presented with the receipt.
All accessories are issued with a 30-day warranty.
Our liability limit is defined as per our insurance companies assessment of residual value based on a damaged device and depreciated value based on a used device.
We do not take responsibility for cases or screen guards.
Although we take every precaution to keep data, we request that all customers back up their data before having the device repaired. We take no liability for data loss.
We do not warranty liquid damage. These repairs are undertaken on a best efforts retained basis where the main purpose is to retrieve data.
Any visible damage outside of wear and tear on a device, which was not present at the time of repair, will void the warranty. This includes any cracks on the glass or LCD.
Devices submitted for repair that are not paid for within 30 days will be disposed of or sold to cover our costs.
Devices supplied with a passcode lock are unable to be completely tested before and after a repair. In this case we will only guarantee the functions, which can be tested.
When you retain our services you agree that the work will void the manufactures warranty. In most cases your warranty will already be void once the device is damaged.
Software reinstalls are billed as retained labour, are non-refundable and without warranty due to the fact we do not own the software.
Some manufacturers will not sell us replacement parts in NZ, to offer the highest quality parts we must procure these parts via parallel channels, this may include parts stripped from new devices (original new) or original materials sourced from the manufactures and then assembled by a third party (OEM).
Brand names, logos and trademarks used herein remain the property of their respective owners. This site, which includes firms or their logos, is not intended to imply any endorsement or direct affiliation with the respected brand.
We have a no returns or refunds policy. Please consider your purchase prior to payment. We do offer a store credit.