We guarantee phone tablet & PC repairs for 4 months (original parts only)
Apple Mac repairs are guaranteed for 6 months
Any aftermarket & used part repairs are guaranteed for 30 days
Liquid damage & micro soldering repairs are guaranteed for 30 days
We do not warranty issues on a device outside of the repaired function
Multiple warranty claims for the same issue will be defined as environmental / user error.
In the event a repair is not successful we will attempt to put the old part back on and will issue a refund. If our E-Waste has been collected (once per week) we hold no responsibility for the damaged part and will return the device as is.
All warranty claims must be brought back to us or posted in for assessment and we require up to 2 business days to correct the issue.
Upon acceptance of a device, liability is assumed to the value of an exact item based on condition & age.
We do not take liability for a device’s function if it is presented to us non-functional.
We do not take responsibility for cases or screen guards.
Although we take every precaution to keep data, we request that all customers back up their data as we cannot get insurance for customer data loss.
Any visible damage outside of wear and tear on a device, which was not present at the time of repair, will void the warranty. This includes any cracks on the glass or LCD.
We take no liability for water damage on a device after it has been repaired
Devices submitted for repair that are not paid for within 30 days will be disposed of or sold to cover our costs.
When you retain our services you agree that the work will void the manufactures warranty.
Some manufacturers will not sell us replacement parts in NZ, to offer the highest quality parts we must procure these parts via parallel channels, this may include parts stripped from new devices (original new) or original materials sourced from the manufactures and then assembled by a third party (OEM).
Brand names, logos and trademarks used herein remain the property of their respective owners. This site, which includes firms or their logos, is not intended to imply any endorsement or direct affiliation with the respected brand.
All offers on our website and subsequent media are intended as an invitation to treat, a contract to supply parts and services is only binding upon receipt of full payment.
All accessories are provided with a 30 day warranty.
We have a no returns or refunds policy. Please consider your purchase prior to payment.