Repairs are guaranteed for 4 months for original part repairs.
Repairs are guaranteed for 2 months for aftermarket part repairs. (explicitly specified prior to repair).
We do not warranty issues on a device outside of the scope of the initial repair.
Multiple warranty claims for the same issue will be defined as environmental / user error however, we will access and may fix the issue at our discretion.
All warranty claims must be brought back to us or posted in for assessment if you do not have your receipt, your full name and device must match our records.
Liquid damage repairs come with a 30 day warranty.
All accessories are provided with a 30 day warranty.
We do not take liability for a device’s function if it is presented to us turned off or non functional. We do take liability for working functions on a device that can be tested at the time of acceptance.
We do not take responsibility for cases or screen guards.
Although we take every precaution to keep data, we request that all customers back up their data before having the device repaired. We take no liability for data loss.Liquid damage repairs come with a 30 day warranty.
Any visible damage outside of wear and tear on a device, which was not present at the time of repair, will void the warranty. This includes any cracks on the glass or LCD.
Upon acceptance of a device, liability is assumed to the value of a similar item based on condition & age.
Devices submitted for repair that are not paid for within 30 days will be disposed of or sold to cover our costs.
Devices supplied with a passcode lock are unable to be completely tested before and after a repair. In this case we will only guarantee the functions, which can be tested.
When you retain our services you agree that the work will void the manufactures warranty. In most cases, your warranty will already be void once the device is damaged.
Software reinstalls are billed as retained labour, are non-refundable and without warranty due to the fact we do not own the software.
Some manufacturers will not sell us replacement parts in NZ, to offer the highest quality parts we must procure these parts via parallel channels, this may include parts stripped from new devices (original new) or original materials sourced from the manufactures and then assembled by a third party (OEM).
Brand names, logos and trademarks used herein remain the property of their respective owners. This site, which includes firms or their logos, is not intended to imply any endorsement or direct affiliation with the respected brand.
All offers on our website and subsequent media are intended as an invitation to treat, a contract to supply parts and services is only binding upon receipt of full payment.
We have a no returns or refunds policy. Please consider your purchase prior to payment. We do offer a store credit.