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No True Tone After iPhone Screen Replacement

Problem: Missing True Tone or Touch Issues After iPhone Screen Replacement

Experiencing no True Tone or ghost touch on your iPhone X, 11, or 12 after a screen replacement? You’re not alone.

When an iPhone screen is replaced — whether it’s a genuine or aftermarket display — certain critical calibration data from the original screen must be transferred to the new one. This data includes information needed for:

Why Does This Happen?

Each iPhone screen holds unique factory calibration data that controls features like:

  • True Tone functionality

  • Touch responsiveness

  • Color accuracy and brightness behavior

If this data isn’t copied over during the repair process, your iPhone may lose True Tone and suffer from intermittent touch glitches, including ghost touching.

Solution:

To restore True Tone and prevent touch issues, the screen data must be copied from the original screen to the replacement using a specialized screen programmer (read/write tool).

If your repair was done without this step:

  1. Return to the repair shop and request the data transfer.

  2. If they don’t have the necessary tools, ask for your original broken screen back.

  3. Bring your iPhone and the original screen to a professional iPhone repair center that offers screen data migration.

We provide this service at our Auckland stores in Parnell and Ponsonby . We accept devices for mail-in repair across New Zealand.

Need a repair quote? Visit our stores in Auckland, or mail us your device NZ wide.

Our Store in Auckland, NZ

Exterior of the Parnell Store Smashed It with a large blue billboard promoting fast phone and Mac repair services.

Parnell

137 Parnell Road, Parnell, Auckland 1052, New Zealand


Contact Details
09 281 3641
parnell@smashedit.co.nz


Store Hours
Mon – Fri | 10:00 am – 5:30pm

Ponsonby Smashed It Store exterior with bright signage fast phone and Mac repair next to Saben boutique.

Ponsonby

135 Ponsonby Road, Ponsonby, Auckland 1010, New Zealand


Contact Details
09 281 3641
ponsonby@smashedit.co.nz


Store Hours
Mon – Fri | 10am – 5:30pm

Sat | 10am – 4pm
Sun | 11am – 3pm

Smashed It partnered store Erepair N Spares with clear signage offering MacBook, phone, PS5, and laptop repair services.

Papakura (Partner Store)

182 Great South Road, Papakura, Auckland 2110, New Zealand


Contact Details
02108475935
ponsonby@smashedit.co.nz


Store Hours
Mon – Fri | 9:30 am – 6:00pm

Sat | 10am – 4pm
Sun | 11am – 3pm

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