Data privacy is a critical aspect of of SMASHED IT’s service standards. We actively avoid accessing personal information and adhere to the following protocols.
All our workstations are under CCTV surveillance, any customer may request footage of their repair within 7 days, an admin fee of $45 is applicable.
No device data is retained or passed on to third parties.
Any approved backup is encrypted and deleted after 30 days.
Once we complete a repair we need to run a full function quality control test, this is most effective if you provide us with the device’s passcode, but you may also decline if you have sensitive data.
If you decide to not provide your passcode:
- Passcode / Password Policy:
- If a customer is unable or uncomfortable sharing their device passcode or password, the repair can still proceed.
- Any issues that arise later, which could have been identified during proper testing at the time of repair, will incur a $65 labour surcharge.
- In cases where the customer declines to provide the correct passcode/password initially:
- They must either provide the passcode for post-repair assessment if problems occur, or take a full backup and reset the device before returning it.
- Staff will not spend time troubleshooting post-repair issues without proper access to the device.
- They must either provide the passcode for post-repair assessment if problems occur, or take a full backup and reset the device before returning it.
- If a customer is unable or uncomfortable sharing their device passcode or password, the repair can still proceed.
- This policy ensures that repairs are tested properly, protects customer data, and prevents unnecessary delays.
If you provide us with your passcode we will access:
- Phone / Call app (test phone call, mic, speakers, sensors)
- Camera (test cameras, we don’t access photos or gallery)
- Settings (test calibrations & network signals)
- Buttons, WIFI & USB charging amperage,
- We will not open any other apps or data.