Stephen Bartlett evidence for libel case 16 July 2020.
We conversed with Stephen via 5 emails about issues with a repair undertaken by us, we accept the issues in full and offered a full refund or remedy as per the Consumer Guarantees Act 1993 section 6.
In a further offer for settlement we offered to buy the phone off Stephen + a full refund, which he refused.
As per the CGA section 22 Stephen is required to return the goods to receive a refund, which he refused and instead asked for a full refund without any return.
After we rejected his offer he left 3 x 1 star Google reviews for each shop around Auckland. The reviews for Ponsonby & Takapuna we deem as libel as he has not visited the stores.
The screenshots are provided: